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Templates

WhatsApp message templates are predefined message formats used by businesses to communicate with customers who have opted in.

Template Management Dashboard

This shows a list of available templates along with essential details such as their status, category, language, type, and message body content.

Templates List

Template List Column Breakdown

Column Description
SR.NO Serial number indicating the order of the template in the list.
Template Name The unique name/identifier of the template.
Languages Language code used in the template (e.g., en_US, id, pt_BR, es).
Category Purpose of the template:
  • UTILITY: Transactional/service messages
  • MARKETING: Promotional content
Template Type Message format:
  • TEXT, IMAGE, VIDEO, or - (unspecified)
Status Approval state:
  • APPROVED, PENDING, REJECTED
Body Data Preview of the message with placeholders like {1}, {2}, etc.

Create Template Button

The Create Template button is used to cretae an template directly from WhatsCloud Tenant panel. When you click the button then new template form page opens.

How it works

  • Basic Information: Enter the essential details such as template name, language, and category to identify your message.
  • Header Configuration: Add an optional header – text, image, document, or video – to make your message stand out.
  • Message Body: Write the main content of your message. Use variables for dynamic values if needed.
  • Footer Configuration: Include an optional short text footer, often used for disclaimers or extra info.
  • Interactive Buttons:. Add call-to-action or quick reply buttons to enhance interactivity and improve engagement.

Load Template Button

The Load Template button is used to refresh the template list by fetching the latest approved or updated templates directly from your Meta WhatsApp Cloud API account.

When to Use It

  • After creating or editing a template in the Meta Business Manager
  • When new templates have been approved and you want them reflected in your app
  • To sync template statuses (e.g., from PENDING to APPROVED)
  • If templates were deleted or renamed, and the list needs updating

How It Works

  1. When clicked, it triggers an API call to Meta’s Cloud API endpoint.
  2. Retrieves the most up-to-date list of templates associated with your WhatsApp Business Account.
  3. Automatically refreshes the UI to display new or updated templates.

✅ This ensures the list is always in sync with what’s available on Meta’s servers.

TIP

Templates are sourced directly from Meta’s Cloud API. You can manage and send templates via API or Meta’s Business Manager. Learn more: 👉 Meta WhatsApp Cloud API - Send Message Templates

NOTICE

Only approved templates of type TEXT, TIMAGE, or blank types are shown. DOCUMENT and unsupported VIDEO templates may be excluded depending on your system’s configuration.

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