AI Assistant Features

This add-on for WhatsCloud supercharges your customer support by enabling a powerful, automated AI Knowledge Bot. Seamlessly integrate OpenAI's models (like ChatGPT) directly into your WhatsCloud environment.

Go beyond simple, static responses. The WhatsCloud knowledge bot reads and understands your business documents, allowing it to provide instant, context-aware, and intelligent answers to customer queries in real-time, 24/7.

🤖 Key Features

• Multi-File Format Support
  Upload .txt, .pdf, .csv, .docx, or .md files to train your AI assistant with your business knowledge.
• Context-Aware AI Replies
  AI reads and understands your uploaded content to provide natural, contextual answers to customer queries in real-time.
• Bot Flow Builder Integration
  Drag & drop flow builder with keyword triggers, delays, and handoffs for advanced conversation management.
• Keyword-Based Triggers
  Set start/stop keywords to trigger the AI assistant dynamically, giving you control over when AI engages.
• Smart Fallback Messages
  When content isn't available, the AI politely informs users and can redirect to human support seamlessly.
• Multi-Language Friendly
  Works with OpenAI's extensive language support for global use cases and international customers.
• Multi-Tenant Ready
  Each tenant can upload their own AI training files, ensuring personalized knowledge bases for every client.
• Personalized Responses
  Handles customer-specific queries using your business documents, creating tailored experiences for each user.
• No Coding Required
  Designed for business users and support staff to manage easily without any technical expertise needed.

Real-World Use Cases

• 24/7 Customer Support: Answer common questions about pricing, features, and policies instantly, even outside business hours.
• Lead Qualification: Engage potential leads, answer initial questions, and qualify them before handing off to a human agent.
• Onboarding & Training: Use internal documents to create a bot that helps new clients or employees get up to speed.
• E-commerce Support: Handle queries about order status, return policies, and product specifications.

How It Works

1. Configure: Enter your OpenAI API key in the admin settings.
2. Train: Upload your knowledge base files (PDFs, TXT, DOCX) to the AI.
3. Create: Build an AI Assistant, set its "personality" (prompt), and assign its knowledge.
4. Deploy: Set a trigger keyword (like "AI" or "Help") to activate the bot in WhatsApp chats.
5. Engage: Customers message the trigger keyword, and the AI takes over the conversation.

Technology Stack

• OpenAI: Leverages powerful models like GPT-4, GPT-3.5-Turbo, etc.
• Embeddings: Converts your documents into vector representations for fast, relevant information retrieval.
• WhatsCloud Integration: Plugs directly into your existing WhatsApp chat and bot flow system.

Prerequisites

• An active Subscriptiomn plan.
• An OpenAI API Key with billing enabled.
• Your own knowledge base documents (PDF, DOCX, TXT, etc.).

Who Is This For?

• Businesses managing their own WhatsCloud instance who want to automate support and reduce human agent workload.
• Digital Agencies that want to provide automated, intelligent chatbot services to their clients.

Get Started

Ready to revolutionize your customer support? This guide will walk you through configuring OpenAI, creating your first assistant, and exploring best practices. Let's begin!

---