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Pusher

WhatsCloud uses Pusher to power its real-time event broadcasting system. This integration enables instant notifications, live updates, and desktop alerts across the platform — ensuring users stay informed and engaged with minimal delay.

pusher

How to Set Up Pusher in WhatsCloud

Follow the steps below to integrate Pusher with your WhatsCloud instance:

  1. Sign up or log in to your Pusher account.
  2. From the Pusher dashboard, create a new app.
  3. Copy the following credentials from your Pusher app:
    • App ID
    • App Key
    • App Secret
    • Cluster
  4. In WhatsCloud, go to: System Settings > Pusher > Real-Time Event Broadcasting.
  5. Paste the credentials into their respective fields:
    • App ID: 2114088
    • App Key: 15258425666958f1350
    • App Secret: 757a8s74dd328lc0b
    • Cluster: ap2
  6. Enable the following features by toggling the switches:
    • ✅ Real-Time Notifications
    • ✅ Desktop Notifications (optional)
  7. Set Auto Dismiss Time (in seconds) for desktop notifications.
    • Set 0 to disable auto-dismiss.
  8. Click Test Pusher to validate the connection.
  9. Click Save Changes to activate the integration.

Configuration Fields

Field Description
App ID Unique identifier for your Pusher application.
App Key Public key used by WhatsCloud’s frontend to authenticate with Pusher.
App Secret Private key used by WhatsCloud’s backend for secure communication.
Cluster Server region (e.g., ap2 for Asia-Pacific). View options.
Enable Real-Time Notifications Sends instant updates (e.g., new messages, task changes).
Enable Desktop Notifications Triggers browser-based push notifications for end users.
Auto Dismiss Notifications Controls how long desktop alerts remain visible (in seconds).

Cluster Selection

Selecting the appropriate Cluster is critical for latency and performance. Use a cluster close to your user base. For example:

  • ap2 – Asia-Pacific
  • us2 – United States
  • eu – Europe

See the full list in the Pusher Cluster Guide.

Final Steps

After completing the setup:

  • ✅ Use Test Pusher to verify connectivity.
  • ✅ Click Save Changes to apply and enable real-time updates.
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